大学英语四级考试阅读笔记(12)
注：1.firmly 坚决的
2.demonstrate 证明、证实
3.specific 具体的，详细的
4.as to = about
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers' rights.
33. The most effective complaint can be made by _________.
A) showing the faulty item to the manufacturer
B) explaining exactly what is wrong with the item
C) saying firmly that the item is of poor quality
D) asking politely to change the item
注：B 选项 exactly =文中specific，同义改写
31. When a consumer finds that his purchase has a fault in it, the first thing he should do is to ________
A) complain personally to the manager
B) threaten to take the matter to court
C) write a firm letter of complaint to the store of purchase
D) show some written proof of the purchase to the store
注：1.A、B、C是窜段选项
2.提交保单或有力证明是文章中第一段就提到的the first step
When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer's claim for it, the first step is to present the warranty(保单), or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.
32. If a consumer wants a quick settlement of his problem, it's better to complain to ________.
A) a shop assistant B) the manufacturer
C) the store manager D) a public organization
注：级别越高，解决问题越快
A simple and common method used by many consumers is to complain directly to the store manager. In general, the " higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer' s favor, assuming he or she has a just claim.
34. The phrase "live up to"(Para. 1, Line 2) in the context means ________.
A) meet the standard of B) realize the purpose of
C) fulfill the demands of D) keep the promise of
注：词汇题。
1.or 前后两部分意思相近：faulty 产品有问题/不符合厂家宣称质量
2.采用代入法，将选项代替文中的 live up to ，找到符合句义的选项
When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer's claim for it, the first step is to present the warranty(保单), or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.
35. The passage tells us _________.
A) how to settle a consumer's complaint about a faulty item
B) how to make an effective complaint about a faulty item
C) how to avoid buying a faulty item
D) how to deal with complaints from customers
注：1.主题题，有效投诉
2.其他的选项都是从商场的角度，而文章是从消费者的角度来写的。
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按照内容分为两类：
一、文科文章—两点注意：
1.文章态度
2.抓住文章主题
1）把握主题后不会偏差理解
2）与主题相关的选项为优选选项
二、理科文章
1.试验型（Study\Experiment\Research\Test）
2.科技成果型（e.g. Artificial Heart）
3.现象解释型
按照体裁分为三类：
一、 说明文 1.抓住说明对象 2.重要数据事实
二、 议论文 属于文科类文章
三、 记叙文
阅读中难点句型：
一、 多重复合句----关键抓住主句主干成分
二、 多重并列句----两个主句并列在一起，而非主句从句嵌套在一起
三、 强调句----被强调部分为主语、宾语、状语 It is that…
四、 被动句----基本结构 A is done by B
五、 倒装句----否定词 hardly, rarely, seldom, never, not until, not only 引起句子倒装
六、 省略句----e.g. He is a good man, so am I.
建议采用的阅读方法：
一、扫描题干，大致了解题目类型及分布，将其中细节题题干关键词划出。
二、速读原文，遇到题干关键词或其同义词时做适当标记；关注考试原则句。
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